Complex deals have multiple decision-makers. Here's how to navigate them.
Understanding Buying Committees
Economic buyer: Controls budget.
Champion: Internal advocate.
Technical evaluator: Assesses fit.
End users: Will use the product.
Influencers: Shape opinions.
Blockers: Can say no.
Mapping the Committee
Research org structure. Identify likely roles. Confirm through conversation.
Sequence of Engagement
Option 1 - Top-down: Start with exec, get referred down.
Option 2 - Bottom-up: Build champion, help them sell up.
Option 3 - Multi-thread: Hit multiple levels simultaneously.
Messaging by Role
Economic buyer: Business outcomes, ROI, strategic fit.
Champion: What's in it for them, how to look good internally.
Technical: How it works, integration, security.
End users: Daily workflow improvement, ease of use.
Coordinating Multi-Thread Outreach
Don't contradict yourself. Reference other conversations appropriately. Timing matters - coordinate touches.
Handling Committee Dynamics
Politics exist. Not everyone agrees. Your champion needs ammunition. Anticipate objections from different stakeholders.